Terms & Conditions

Introduction

These Terms & Conditions govern your use of the website thecoldemailagency.co.uk (the "Site") and the services provided by The Cold Email Agency ("we", "us", or "our"). By accessing the Site or engaging our services, you agree to be bound by these terms.

Our services

We provide fully-managed cold email and lead generation services for UK businesses, including campaign strategy, copywriting, deliverability management, list building and reporting. The specific scope of any engagement will be set out in a separate proposal or agreement.

Client responsibilities

To deliver our services effectively, you agree to:

• Provide accurate information about your business and target audience
• Ensure you have the right to contact the audiences you ask us to target
• Respond to requests for feedback and approvals in a timely manner
• Comply with all applicable laws and regulations relating to your business

Acceptable use

You agree not to use our services or the Site for any unlawful purpose, to send unsolicited communications in breach of applicable law, or in any way that could damage our reputation or that of our partners.

Fees and payment

Fees for our services are set out in the applicable proposal or agreement. Unless otherwise stated, invoices are payable within the period specified on the invoice. Late payments may result in suspension of services.

Intellectual property

All content on the Site, including text, graphics, logos and design, is owned by or licensed to The Cold Email Agency and is protected by applicable intellectual property laws. You may not reproduce or reuse it without our permission.

Limitation of liability

While we work hard to deliver results, we do not guarantee specific outcomes such as a set number of leads or meetings. To the fullest extent permitted by law, we are not liable for any indirect or consequential loss arising from your use of the Site or our services.

Confidentiality

Both parties agree to keep confidential any non-public information shared during an engagement and to use it only for the purposes of delivering the services.

Governing law

These Terms & Conditions are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to these terms

We may update these Terms & Conditions from time to time. Any changes will be posted on this page and take effect immediately upon posting.