What does the agency actually own?
Agree who supplies sending domains and inboxes, who sources and verifies the prospect data, who writes copy, and who checks every reply. If account access or follow-up depends on several suppliers, ask who is accountable when something breaks. Make sure your team can export campaign records and suppression lists.
- Dedicated sending setup and named ownership
- Approval of audience, offers and messages
- Clear routing for positive replies and opt-outs
